Return & Refund Policy

1. Return Eligibility

We accept eligible return requests within 30 days of the delivery date. This return window gives customers time to inspect their artwork and confirm that their purchase meets their expectations.

To qualify for a standard return, an art print must meet the following conditions:

• The artwork must be unused and in its original condition.
• Prints must not have been hung, mounted, altered, trimmed, or modified.
• The product must be free from stains, scratches, tears, creases, and customer-caused damage.
• Any original protective packaging and included accessories should be returned with the artwork.
• The return request must be submitted within the stated return window.
• Proof of purchase or a valid order number must be provided.

We recommend inspecting your art print before hanging or displaying it. Careful handling helps preserve the artwork's condition if a return becomes necessary.

2. Items Not Eligible for Return

While we aim to accommodate eligible return requests, certain products or circumstances may fall outside our standard return policy.

Unless otherwise required by applicable law, standard returns are not available for the following:

• Personalized artwork: Prints customized with customer-supplied names, text, images, or other individual details.
• Final sale items: Products clearly identified as final sale or non-returnable before purchase.
• Gift cards: Gift cards or similar stored-value products, where offered.
• Used or altered prints: Artwork that has been mounted, cut, marked, or otherwise changed after delivery.
• Customer-damaged artwork: Prints with damage resulting from improper handling, storage, or display.

A print is not automatically considered personalized simply because it was produced after an order was placed. Any product-specific return restriction should be clearly disclosed before checkout.

If you are unsure whether a particular artwork qualifies for a return, please contact our support team before sending the product back.

3. Refund Timeline & Processing

Once an authorized return has been delivered to the designated return location, the returned artwork will be reviewed to determine whether it meets the applicable return conditions.

We will notify you about the outcome of the review using the contact information associated with your order.

Approved Refunds

If your return is approved, a refund will typically be processed to the original payment method within 5–10 business days following approval.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Refund Amount

The amount refunded will depend on the reason for the return and the terms that apply to the order.

For eligible standard returns, original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.

If a product arrives damaged, defective, or incorrect, we will review the appropriate refund or replacement remedy without applying ordinary customer-remorse return conditions where those conditions would conflict with legal rights.

4. Missing or Delayed Refunds

Refunds may not appear in your bank account immediately after they are issued. Financial institutions and payment providers can require additional time to complete transaction updates.

If you have received confirmation that your refund was processed but the funds have not appeared, we recommend taking the following steps:

1. Review your bank or payment account for pending refund transactions.
2. Contact your credit card issuer or payment provider to confirm whether the refund is being processed.
3. Allow for any additional standard processing time required by the financial institution.
4. Contact ThePrintTee if you still cannot locate the refund after these checks.

For assistance, email support@theprinttee.com and include your order number and any refund confirmation details you have received.

5. Exchange Policy

We understand that artwork selection is personal. A print that looks beautiful online may not always complement a room in the way you originally imagined.

Exchanges may be offered when an item arrives damaged, defective, or different from the artwork ordered, subject to availability and the circumstances of the request.

Changing Artwork or Product Options

If you would prefer a different artwork, size, or another available product option, we recommend contacting our support team to discuss the standard return process.

Where an ordinary return is eligible, the original item can be returned under this policy and the preferred product may be purchased separately.

Product availability, pricing, and applicable shipping charges for a new order will be based on the information displayed at the time of purchase.

Damaged or Incorrect Items

If the artwork delivered does not match your order or arrives damaged, please contact us before placing another order.

Our team will review the problem and help determine an appropriate replacement or refund solution.

6. Damaged, Defective, or Incorrect Artwork

We want customers to receive the artwork they ordered in an appropriate condition for display. If something goes wrong during fulfillment or delivery, please let us know.

When your package arrives, carefully inspect both the packaging and the art print.

If you discover visible damage, a printing defect, or an incorrect product, we recommend contacting us within 48 hours of delivery so we can begin reviewing the issue promptly.

Information to Include

To help us review the situation, please provide:

• Your order number.
• The email address used during checkout.
• A short description of the issue.
• Clear photographs showing the artwork and affected areas, when available.
• Photographs of the outer packaging if the parcel arrived damaged.

How We Review the Request

After receiving the relevant details, we will examine the reported problem and determine the available resolution options.

Depending on the circumstances, these may include a replacement, refund, or another mutually agreed solution.

7. Return Shipping Information

Return shipping responsibilities depend on the reason for returning the artwork.

Standard Returns

For eligible returns based on personal preference or a change of mind, customers are generally responsible for return shipping expenses.

We recommend choosing a trackable shipping service and retaining the shipping receipt until the return has been completed.

Damaged, Defective, or Incorrect Orders

If a return is required because the wrong artwork was shipped or a product arrived damaged or defective, ThePrintTee will arrange or cover reasonable return shipping costs where applicable.

Safe Packaging for Returns

Art prints should be packed carefully to reduce the risk of damage during return transportation. Use the original protective packaging whenever practical.

Avoid folding, bending, or exposing the artwork to moisture while preparing the return package.

Our support team will provide the appropriate return instructions and designated return destination after reviewing your request.

Please do not ship returned artwork directly to our listed business address unless our support team specifically instructs you to do so.

8. How to Request a Return

If you would like to return an eligible art print, please contact our customer support team before sending the item back.

Our return process is designed to help customers receive clear instructions and avoid sending packages to an incorrect location.

Return Request Email

Please send your return request to:

support@theprinttee.com

We recommend using the subject line "Return Request – Order Number" and including a brief explanation of your request.

Returns shipped without prior authorization may experience processing delays or be rejected if they do not meet the applicable return conditions.

9. Order Cancellation & Modification

We understand that customers may occasionally need to cancel an order or correct a purchase detail after checkout.

If you need to cancel or modify an order, please contact us as soon as possible.

Because art print orders may move through preparation, production, and fulfillment stages, cancellation or modification requests cannot always be accommodated.

Before Fulfillment

If your request is received before the order enters a stage where changes are no longer possible, we will review whether the order can be updated or canceled.

After Fulfillment Begins

Once artwork has entered production, shipment preparation, or carrier handling, cancellation options may be limited.

If cancellation is unavailable, we will explain any applicable return options after delivery.

To request assistance, email support@theprinttee.com with your order number and details of the requested change.

10. Business Contact Information

Questions about returns, refunds, exchanges, cancellations, or artwork received in an unexpected condition can be directed to our support team.

11. Our Commitment to Every Customer

Art is deeply personal, and choosing the right piece for your home should feel rewarding. Whether you are drawn to bold abstract shapes, thoughtful figurative compositions, or the timeless beauty of still life artwork, we want your experience with ThePrintTee to be clear and dependable.

Our commitment is to provide understandable return conditions, communicate refund expectations openly, and review order concerns with care.

If your artwork does not arrive as expected or you have questions about your purchase, please reach out to our support team. We appreciate the opportunity to assist you.

Thank you for choosing ThePrintTee as part of your journey toward creating a space that feels uniquely yours.