Shipping Policy

1. Shipping Providers

ThePrintTee uses shipping and fulfillment services to deliver art prints to customers within our supported delivery areas.

Depending on the destination, fulfillment arrangements, and selected shipping method, orders may be transported by established carriers, including:

• USPS (United States Postal Service)
• DHL
• EMS (Express Mail Service)
• Regional shipping and delivery partners

The carrier assigned to an order may vary according to operational availability, package characteristics, and destination.

When tracking information becomes available, customers can use it to follow the shipment through the assigned delivery provider.

2. Order Processing Time

Once an order has been successfully submitted and payment is verified, it enters our order processing workflow.

Processing may include verifying order information, confirming artwork selections, preparing the purchased print, packaging, and coordinating the shipment with a delivery partner.

Our regular order processing schedule is:

• Processing Days: Monday through Friday, excluding observed holidays.
• Order Cut-Off Time: 2:00 PM Eastern Standard Time (EST).
• Estimated Processing Time: 1–3 business days.

Orders submitted before the daily cut-off may begin processing on the same business day. Orders received after the cut-off, on weekends, or during observed holidays will normally enter processing on the next business day.

Please note that beginning order processing does not mean an order has already shipped. The processing period is separate from the estimated carrier transit time.

3. Observed Holidays

Our regular processing schedule excludes major U.S. holidays. Orders placed during these periods may require additional processing or shipping time.

Commonly observed holidays include:

• New Year's Day
• Presidents' Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Carrier services may also operate on modified schedules during other federal holidays, peak shopping seasons, or regional disruptions.

We recommend allowing additional time when purchasing artwork for an important occasion, gift, or planned home decorating project.

4. Shipping Methods & Delivery Estimates

ThePrintTee offers shipping options intended to accommodate different delivery preferences. Shipping charges and estimated timelines depend on the method selected during checkout.

The following table outlines our standard shipping options for eligible destinations within the contiguous United States.

Shipping fees are stated in U.S. dollars (USD). The shipping charge applicable to your order will be shown at checkout before payment.

Delivery estimates are calculated using business days and generally exclude weekends and observed holidays. Actual arrival dates may vary due to carrier capacity, destination, seasonal demand, severe weather, and other transportation circumstances.

Faster shipping refers to the estimated transit service and does not automatically eliminate the order processing period.

If a shipment is significantly delayed, please contact us so we can review the status and applicable next steps.

5. Artwork Packaging & Preparation

Art prints are decorative pieces intended to become part of your living space. Appropriate packaging is therefore an important part of the fulfillment process.

Prints are carefully prepared and securely packed before shipment from the facility handling the order. Packaging methods may vary according to the artwork's dimensions, material, and product configuration.

Depending on the print format, appropriate protective materials may be used to help reduce the risk of bending, scratches, moisture exposure, or other damage during normal transportation.

Customers should refer to the individual product page for details about the purchased artwork, including its available size and product specifications.

If you notice visible damage to the packaging upon delivery, we recommend documenting the condition of the parcel and checking the artwork carefully after opening it.

6. Shipping Destinations & Limitations

Our shipping service currently focuses on eligible addresses within the contiguous United States.

At this time, shipping is not available to the following locations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO military addresses
• International destinations outside our supported areas

Some individual addresses may also be unavailable for delivery because of carrier restrictions, accessibility limitations, or service coverage.

Shipping eligibility is determined during checkout. If your delivery destination is not supported, the appropriate shipping method may not be displayed.

We recommend confirming your delivery address and shipping availability before placing an order.

7. Order Confirmation & Tracking

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

This confirmation contains information about your purchase and serves as a reference for future order inquiries.

When Will Tracking Be Available?

Once an order is prepared for shipment, a shipping confirmation email may include the assigned tracking number and carrier information.

Tracking information is typically issued within 1–3 business days during shipment processing, depending on the fulfillment workflow and carrier.

The first tracking update may not appear immediately after a shipping label has been created. Please allow time for the carrier to receive and scan the package.

How to Find Your Tracking Email

If you have not received a shipping notification, please check your email's spam, junk, or promotions folder before contacting customer support.

For tracking assistance, email support@theprinttee.com and include your order number and the email address used during checkout.

8. Incorrect or Incomplete Shipping Address

Accurate shipping information helps prevent unnecessary delivery delays and unsuccessful deliveries.

Customers are responsible for reviewing the following details before submitting an order:

• Recipient's full name
• Street address and house number
• Apartment, suite, or unit number, if applicable
• City and state
• ZIP code
• Contact information

Requesting an Address Correction

If you notice an error after placing an order, contact our support team as soon as possible.

We will review whether the address can be corrected before the package is shipped. Changes cannot always be guaranteed after fulfillment or carrier handling has begun.

Returned or Undeliverable Orders

Packages may be returned when an address is incomplete, incorrect, or otherwise undeliverable.

If a shipment is returned because of an address issue, we may contact you to discuss available reshipping or resolution options.

Additional shipping charges may apply when a customer requests redelivery following an address error, where permitted by law. Any applicable charge will be communicated before reshipment.

We do not guarantee that a package can be redirected after it enters the carrier's network.

9. Delayed, Missing, or Undelivered Packages

We understand that a missing or delayed art print can be frustrating, especially when it is intended for a special occasion or a planned decorating project.

If an order has not arrived within the estimated delivery period, please begin by reviewing the most recent carrier tracking information.

If the tracking status has not changed for an extended period, the package is marked delivered but cannot be located, or the expected delivery date has passed, please contact our customer support team.

Include the following information when requesting assistance:

• Your order number
• The email address used to purchase
• Available tracking information
• A brief description of the delivery concern

Our team will review the available shipment information and help determine appropriate next steps, which may involve contacting the shipping provider or reviewing applicable refund or replacement options.

Customer rights concerning non-delivery remain subject to applicable law.

10. Damaged or Incorrect Artwork

If your art print arrives damaged, or you receive an artwork different from the product listed in your order, please contact us for assistance.

To help us understand the issue, include your order number, a description of the problem, and, when possible, photographs of the affected product and its packaging.

Our team will review the information provided and determine the appropriate resolution under our Return & Refund Policy and applicable consumer protection laws.

For additional details about eligible returns, replacement requests, and refund procedures, please review our Return & Refund Policy .

11. Our Commitment to Your Art Delivery

At ThePrintTee, our goal is to make purchasing artwork for your space feel straightforward and enjoyable.

From selecting an abstract composition for a living room to choosing a still life print for a dining area, we want customers to understand the journey their order takes.

Our commitment is to communicate shipping expectations transparently, review delivery concerns responsibly, and assist customers when unexpected issues arise.

12. Contact Information

Have a question about shipping, order tracking, delivery eligibility, or an existing purchase?

Our customer support team is available during regular business hours to assist with shipping-related inquiries.

Thank you for choosing ThePrintTee. We appreciate the opportunity to be part of your home decorating journey and look forward to helping you bring meaningful artwork into your everyday spaces.